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Return & refund Policy

Due to the personal nature of our products, we cannot accept returns!

We want you to be pleased with the products and service you receive.  And we also want you to shop with confidence knowing your product is fresh, handmade and has never been used by another customer. 

If you have any questions or queries regarding you order please do                           and we will work with you to resolve any issues immediately.  

Damaged Items


If your product arrives damaged, please notify us by email or WhatsApp message within 48 hours (2 days) of receipt of the damaged product.

Once notified, we will either replace the damaged product or refund the amount of the purchase. Such refund will be provided as a credit to the card or Paypal account used at the time of purchase. 

                                                         

 

 

                                                         Thank you for supporting our small business. 

The Soap and Scent Factory 

                                

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